Real people, real answers. Usually within one business day.
Whether you have a question about the app, a billing issue, or just want to share how things are going, we read every message and respond personally.
support@mymaddy.appResponse time: within 1 business day. Usually faster.
Sign in to Maddy on the new device with the same account, and your circle's plan comes with it. If Maddy still shows the plans, tap Restore purchases on that screen while signed in to the store account you paid with: the same Apple ID on iPhone or iPad, or the same Google account in the Play Store on Android.
Cancel with the store you paid through. On iPhone or iPad: Settings, then your name, then Subscriptions, then Maddy, then Cancel Subscription. On Android: open the Play Store, tap your profile, then Payments & subscriptions, then Subscriptions, then Maddy, then Cancel subscription, or go to play.google.com/store/account/subscriptions. Your access continues until the end of the period you paid for. You will not be charged again after that.
AuDHD means being both autistic and ADHD, one brain running both. Maddy was built with an AuDHDer and her ADHD dad, for anyone whose big capabilities and stuck daily moments live in the same person: the ones who can travel the globe, game like a pro, or cook like a chef, and still find brushing teeth or getting dressed a wall some days. That gap is not laziness or a moral failure. The brain runs on context, not on willpower, and Maddy brings the context. Maddy doesn’t treat anything. It scaffolds daily living: one thing at a time, real rewards, no shame when a day goes sideways. If that sounds like you or your person, you’re in the right place.
Yes. One subscription covers your circle. You can set up multiple subjects within the same account, each with their own things, companion, and reward system.
By Face ID or Touch ID on your device, so the person using Maddy day-to-day cannot accidentally change their own thing values or reward goals. One check when you open the app unlocks everything you have access to, and it re-locks after ten minutes in the background. Nothing to remember and no PIN to lose.
Yes. If you subscribed as a Founding Circle member, your price is locked at $99.99/yr for as long as your subscription remains active. It will not go up when the standard price increases.
No. Maddy is a daily living skills support app. It is not a medical device, therapeutic intervention, or clinical service. It does not diagnose or treat any condition. If you or someone in your care needs clinical support, please work with a qualified professional.
Yes. Maddy is live on the App Store and Google Play. The pilot ran with IEP coordinators, ND-affirming therapists, occupational therapists, and regional center support workers, alongside the adults and teens they support. The same wall shows up in more lives than one diagnosis, so the fit reaches further: rehab OTs, long COVID clinics, and perimenopause and women’s health clinicians. If you have questions about the research foundation, see the Research page or email us directly.
You can delete your account at any time from inside the app: Settings, then Delete account, then type delete to confirm. Deletion is immediate and cannot be undone. If you are the person being supported, your whole circle goes with it: things, collections history, photos and voice notes. If you are a caregiver and others are still in the circle, it stays for them. Deleting does not cancel a subscription, so cancel it with Apple or Google first. If you have trouble deleting your account in the app, email support@mymaddy.app and we will delete it manually within 24 hours.