Real people, real answers. Usually within one business day.
Whether you have a question about the app, a billing issue, or just want to share how things are going, we read every message and respond personally.
support@mymaddy.appResponse time: within 1 business day. Usually faster.
Open Maddy on your new device and tap "Restore Purchases" on the welcome screen or in Settings. Your subscription is linked to your Apple ID and will restore automatically as long as you are signed into the same Apple ID that made the original purchase.
Go to your iPhone Settings, then Apple ID, then Subscriptions, then Maddy, then Cancel. Your access continues until the end of your current billing period. You will not be charged again after that.
AuDHD refers to the experience of having both autism and ADHD. If that sounds like you or your person, you're in the right place.
Yes. One subscription covers your circle. You can set up multiple subjects within the same account, each with their own tasks, companion, and reward system.
The caregiver tab is PIN-protected so the person using Maddy day-to-day cannot accidentally change their own task values or reward goals. The PIN is set by whoever sets up the app. If you have forgotten it, email us and we will help you reset it.
Yes. If you subscribed as a Founding Circle member, your price is locked at $99/yr for as long as your subscription remains active. It will not go up when the standard price increases.
No. Maddy is a daily living skills support app. It is not a medical device, therapeutic intervention, or clinical service. It does not diagnose or treat any condition. If you or someone in your care needs clinical support, please work with a qualified professional.
Yes. Many IEP coordinators, behavioral therapists, and regional center support workers use and recommend Maddy. If you have questions about the research foundation, see the Research page or email us directly.
You can delete your account at any time from inside the app: Settings, then Delete Account. This permanently removes all your data including tasks, earnings history, photos, voice notes, and your circle. Deletion is immediate and cannot be undone. If you have trouble deleting your account in the app, email support@mymaddy.app and we will delete it manually within 24 hours.